Shipping & returns
For questions about an order, delivery or an exchange, email hello@itsallgoodgrace.com. Please include your order reference, where available.
Shipping
Order processing
Please allow up to two weeks for your order to be prepared and dispatched. Delivery time is additional and varies according to the destination.
Delivery, insurance & tracking
Orders are shipped with DHL, UPS or FedEx. Insurance and tracking are included. Once your order has been dispatched, we will email you with tracking information and further delivery details.
International orders
International customers are responsible for any applicable customs duties, import taxes and local clearance charges. Customs processing may affect delivery times.
Checking your delivery
Where possible, inspect the packaging for damage before accepting delivery. If you notice visible damage, record it with the courier before signing and contact us promptly. Please retain the packaging and take photographs of any damage to help us arrange the appropriate next steps. Accepting delivery does not affect your statutory rights if an item is damaged or faulty.
Exchanges, cancellations & refunds
Limited stock & final sales
Because our works are available in limited quantities, sales are final once confirmed, except where applicable law provides a right to cancel, return or receive a refund. Outside those statutory rights and the exchange policy below, we do not accept returns, refunds or cancellations.
Voluntary exchanges
You may request an exchange within 14 days of receiving your order. Please contact us before sending anything back so that we can provide return instructions and confirm the availability of a replacement. Items must be returned in their original condition and securely packaged. The buyer is responsible for return shipping costs for a voluntary exchange. Exchanges are subject to available stock.